Apprenti Occupation
Overview
An IT Support Professional provides technical assistance and troubleshooting for computer systems, networks, and software applications. They are tasked with installing and configuring workstations, servers, and IT services, as well as supporting end-users (either within the business or externally for clients).
Related Technical Instruction (RTI)
As part of RTI, IT support professional apprentices generally receive instruction in:
- Computer Hardware and Technical Support
- Network Fundamentals
- Windows or macOS System Administration
- Troubleshooting
- Helpdesk Software
On-the-Job Training (OJT)
During OJT, IT support professionals generally work on tasks substantially similar to the following:
- Hardware
- Networking
- Software
- Workflow management and organizational processes
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