Apprenti Occupation
Overview
A Customer Success Manager provides technical and non-technical assistance to help customers reach their desired business outcomes. Answers questions or resolves problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer software, including new customer onboarding, technical integrations and expansion to new services or use cases.
Related Technical Instruction (RTI)
As part of RTI, customer success manager apprentices generally receive instruction in:
- Customer Success Fundamentals
- IT & Software Fundamentals
- Onboarding and Proactive Engagement
- Presentation Training
On-the-Job Training (OJT)
During OJT, customer success managers generally work on tasks substantially similar to the following:
- Diagnose and resolve customer reported system incidents, problems and events
- Gather customer feedback and communicate customer needs to product development team
- Maintain incident tracking and solution database
- Develop and deliver technical training to educate others or meet customer needs
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