Apprenti Occupation
Overview
Financial Technology Services Apprenticeship
Launch your career in financial technology with hands-on experience supporting the systems banks rely on every day.
The Client Technical Support Engineer Registered Apprenticeship prepares you to troubleshoot core banking platforms, digital banking systems, and account processing software for financial institutions. You’ll gain technical expertise, banking knowledge, and professional communication skills—all while earning and learning on the job.
Program Overview
As part of RTI, Clinical Engineer apprentices generally receive instruction in:
- Duration: 12 Months
- Total Hours: 2,250
- On-the-Job Training (OJT): 2,000 hours
- Related Technical Instruction (RTI): 250 hours
- Industry: Financial Technology (FinTech)
- SOC Code: 15-1232 – Computer User Support Specialists
What You’ll Do
As a Client Technical Support Engineer apprentice, you will:
- Diagnose and resolve technical issues in core banking and digital systems
- Manage support tickets and meet service-level agreements (SLAs)
- Perform root cause analysis and document solutions
- Support transaction processing, ACH returns, and system configurations
- Navigate ticketing, reporting, and diagnostic tools
- Deliver professional, client-focused service
- Identify and escalate compliance concerns (BSA/AML, Reg E, GLBA, FCRA)
This role blends IT troubleshooting, customer service, and banking operations expertise.
What You’ll Learn
Your related technical instruction supports real-world application and includes:
Foundational IT Skills
- Hardware, networking, and operating systems (Windows, Linux, macOS)
- Cloud computing and virtualization basics
- Cybersecurity fundamentals and troubleshooting methodologies
IT Service Management
- Service desk operations and ticket workflows
- IT service management frameworks and best practices
- Performance measurement and continuous improvement
Banking & Compliance Fundamentals
- Banking operations and transaction flows
- Regulatory environment (OCC, FDIC, Federal Reserve, CFPB)
- BSA/AML and consumer protection fundamentals
AI & Advanced Support Tools
- Ethical AI use in technical environments
- AI tools for analytics and workflow optimization
Career Outcomes
Graduates are prepared for roles such as:
- Application Support Analyst
- Banking Systems Support Specialist
- IT Service Desk Analyst
- Digital Banking Support Engineer
This apprenticeship builds a strong foundation for long-term growth in financial technology, IT support, and banking operations.
Why Choose a FinTech Apprenticeship?
Financial institutions depend on secure, compliant technology systems. Skilled technical support professionals are essential to keeping those systems running.
Through structured on-the-job training and industry-aligned instruction, this program helps you develop in-demand technical skills while building a career in the growing financial technology sector.
Are you ready to start your new career path?
Our unique apprenticeship program puts you on a straightforward, step-by-step fast track to your dream job
Are you an employer looking to build your team? Click here to learn more.
