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Overview

An IT Business Analyst is tasked with collecting, analyzing, and interpreting data to help IT-related departments or business units make operational decisions. Data sources may include customer or user analytics, internal resource allocation metrics, staff performance metrics, or system logs. Apprentices are well-versed in project and workflow management, data visualization, and stakeholder analysis/communication. 

Related Technical Instruction (RTI)

As part of RTI, IT business analyst apprentices generally receive instruction in: 

  • IT Service Management Fundamentals
  • Data Analysis
  • Database Fundamentals
  • Relevant Technical Modules
    • Web Development
    • General Business Analysis
    • Agile Project Management
    • Data Visualization

On-the-Job Training (OJT)

During OJT, IT business analysts generally work on tasks substantially similar to the following: 

  • Workstation maintenance
  • Service management and business needs assessment
  • Database querying and reporting
  • Data visualization and analysis
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