Overview
An IT Business Analyst is tasked with collecting, analyzing, and interpreting data to help IT-related departments or business units make operational decisions. Data sources may include customer or user analytics, internal resource allocation metrics, staff performance metrics, or system logs. Apprentices are well-versed in project and workflow management, data visualization, and stakeholder analysis/communication.
Related Technical Instruction (RTI)
As part of RTI, IT business analyst apprentices generally receive instruction in:
- IT Service Management Fundamentals
- Data Analysis
- Database Fundamentals
- Relevant Technical Modules
- Web Development
- General Business Analysis
- Agile Project Management
- Data Visualization
On-the-Job Training (OJT)
During OJT, IT business analysts generally work on tasks substantially similar to the following:
- Workstation maintenance
- Service management and business needs assessment
- Database querying and reporting
- Data visualization and analysis